Locally owned · Fernandina Beach · Amelia Island · Yulee
Straight answers.
Careful work.
A firm price before I start, and a plain answer on whether it's worth fixing at all. Computers, Wi-Fi, phones and the scams that come with them, handled by the one person you talked to on the phone.
Firm price before any work
Nothing gets worked on until you say go.
Not worth fixing? I'll say so
No upselling a repair you'd regret.
30-day labor warranty
Same problem back, I fix it again free.
Comes to you
Or drop-off, mail-in, or over the phone.
Household plan
Your household's tech person, by the month.
Call me first when something looks like a scam, remote help included, a lower rate for house calls, and a short report every month. One plan covers everyone in the house and everything they use.
What I fix
Every service- Laptop repairScreens, keyboards, batteries, charging ports, hinges, slow or dead machines.
- Desktop repairTowers and all-in-ones that will not start, crash, overheat, or crawl.
- Game console cleaning and setupPlayStation, Xbox, and Switch. Overheating, loud fans, storage, updates and setup. No board repairs.
- Phone and tablet helpSetup, transfers, storage full, accounts, updates, and cleanup. Software only.
- Data recoveryPhotos, documents, and files from drives that failed, were erased, or will not open.
- Virus and scam cleanupPop-ups, fake warnings, ransom notes, browsers hijacked, "Microsoft" called you.
- Custom PC buildsGaming rigs, quiet office machines, and workstations built for what you actually do.
- Small-business ITOne person who knows your office. On-site fixes, setup, and month-to-month care plans.
- House callsI come to your kitchen table. Setup, Wi-Fi, printers, cleanup, and patient answers.
Phones and tablets: setup, transfers, email and apps. No screen repairs.
What things cost
Asking costs nothing: tell me what's going on and I'll tell you what it will likely cost. Once I've looked, you get a firm price, and nothing gets worked on until you say yes. If it isn't worth fixing, I'll tell you so instead of selling you a repair you'd regret.
House calls and bench work are billed by the hour ($125): one hour minimum, then half-hour steps. Evenings and Saturdays cost the same. Drop-offs and mail-ins start with a diagnosis ($30) that comes off the bill if you go ahead with the repair.
Every job is different, so the firm price comes after I look rather than from a guess off a list.
Firm price first
- Asking is free. Tell me what's going on and I tell you what it will likely cost before you book.
- Parts are quoted first. At my cost plus a markup, shown as its own number next to the labor.
- Not worth fixing? I'll say so. There's no upside for me in a repair you'd regret.
Four ways in
- 1
I come to you
Wi-Fi, printers, new-computer setup, and patient teaching at your own desk. No trip fee on Amelia Island or in Yulee.
About house calls - 2
Drop it off
By appointment. No counter, no waiting room. We agree on a time, you hand it over, and it's on the bench that day.
Set a time - 3
Mail it in
Too far to drive? Box it up. I diagnose it, then call you with a firm price before I touch anything.
How mail-in works - 4
Over the phone
For household plan members: you call me first, watch the screen the whole time, and close the helper when we're done.
About the household plan
Just opened
I ask every customer for an honest review, good or bad.
They go on Google, where I can't choose which ones you see. The first ones are being earned now; until they are up, ask me anything and judge the answer.
What to expect
You call or text and tell me what the machine is doing. I ask a few plain questions, and if I can save you money by telling you it's a five-minute fix, I will. If it needs real work, we set a time: I come to you, you drop it off, or you mail it in. I look at it first and call you with a firm price before I start. Nothing gets worked on until you say go. When it's done I tell you what was wrong, what I did, and what to watch for, in ordinary words. No shop, no counter, no upsell.
Where I go
- Fernandina Beach
- Amelia Island
- Yulee
- Callahan
- Hilliard
All of Nassau County. A house call here is a drive, not a dispatch. Mail-in from anywhere in the United States.
Something acting up?
Tell me what it's doing. I reply with a price or a question, usually the same day.