Too far to drive? Mail me the laptop.

Name: True Trust IT Support
Address: FL, US

Laptops, consoles, and drives for data recovery travel well. I diagnose it, then call you with a firm price before I touch anything. You can follow the repair from your phone.

1
Tell me it's coming
Pick “Mail it in” on the quote form, or call. I send you a ticket number and the address. The address isn't on this page so packages never arrive unannounced.
2
Pack it box-in-box
Wrap the laptop or console in bubble wrap, put it in a small box, then put that box inside a bigger one with padding on all six sides. If it rattles when you shake it, add more. Put a note inside with your name, phone, and what it's doing.
3
Ship it with tracking
USPS, UPS or FedEx all work. Insure it for what it would cost to replace. Text me the tracking number, or just watch the status page; I log it when it arrives.
4
I look, then I call
Drop-offs and mail-ins start with a diagnosis ($30) that comes off the bill if you go ahead with the repair. I call you with a firm price, you decide, and it ships back to you with tracking when it's done. You pay to ship the device to me. Return shipping is included in the repair price.

Packing tips

•Use a box with two inches of padding on every side. The original box inside a bigger box is ideal.
•Laptops: close the lid, wrap it, and put the charger in a separate bag so it can't scratch the screen.
•Consoles: remove discs and controllers unless they are part of the problem.
•Drives for data recovery: anti-static bag, then padding. Never loose in a padded envelope.
•Write your name, phone, and ticket number on a note inside the box.

Good to know

Every repair carries a 30-day warranty on my labor. If the same problem comes back within 30 days, I fix it again at no charge. Not covered: new physical or liquid damage, new malware, or someone else's work on the device since. Parts carry the maker's warranty.
Asking costs nothing: tell me what's going on and I'll tell you what it will likely cost. Once I've looked, you get a firm price, and nothing gets worked on until you say yes. If it isn't worth fixing, I'll tell you so instead of selling you a repair you'd regret.
Check any repair at the status page with your ticket number and phone number.

Ready to ship?

Start with the quote form and choose mail-in. You'll have the address and a ticket number within a day.

Get a mail-in quote